Automotive Customer Service Advisor

Job Posted 1/20/2025
Hugh White Chevy Buick Nissan Lancaster
Lancaster, OH 43130
United States
Category Customer Service
Job Description
If you believe Customer Service is a true craft one built on charisma, communication and thorough product knowledge - we want to talk to you! Our Customer Service Advisors are responsible for building strong customer relationship and selling the technicians' time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up-sell services by emphasizing value, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.

Previous automotive service experience is a plus, but NOT a requirement.

Who We Are
At Hugh White Chevy Buick Lancaster, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Hugh White Chevy Buick Lancaster is absolutely critical to its success and we're always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.

Our goal is to exceed a client's total expectation when they arrive at our dealership, so we realize we must first provide that level of investment to our employees through continual training, career development and opportunities for growth. Your professional development is one of our top priorities. That's why we're proud to offer our staff members a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us!

What We Offer
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • 401(k) Savings Plan with 4% Employer Match
  • Paid Vacation
  • 6 Company Holidays
  • Continuing education and training paid by dealership
  • Ongoing Professional Development
  • Employee Discounts
  • Closed on Sunday
  • Legacy Company (over 100 years in business)
  • Employee Pot-Lucks, Luncheons, and Team Activities
  • Tight-Knit and Inclusive Culture
  • Internal Career Progression and Promotions
  • Custom and Competitive Wage Plans
  • Long-Term Job Security

Responsibilities
  • Provide excellent customer service from intake to release of vehicle, and perform any additional follow up
  • Listen carefully to customer descriptions and relay to technician who will then assess the vehicle to determine the best repair plan
  • Advise the customer on the auto repairs that you recommend and offer a pricing quote
  • Answer detailed questions about services performed and price information
  • Provide updates to customers as their work is completed

Qualifications
  • ADP/CDK Experience preferred, but not required
  • Previous dealership experience preferred, but not required
  • Customer minded attitude
  • Eye for detail
  • Excellent customer service skills and basic computer competencies
  • Positive, friendly attitude, along with an eagerness to improve
  • Enjoy working in a dynamic environment
  • Teammate with ability to collaborate with others effectively
  • Ability to learn new technology
  • Valid driver's license and clean driving record
  • Willing to submit to pre-employment drug screen and background check

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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