Bilingual Call Center Registered Nurse (Spanish/English)

Job Posted 10/6/2024

AssistRx

Maitland, FL 32794

United States

Category Healthcare

Full-Time

Job Description

Schedule: 10:30-7

The purpose of the Bilingual Call Center Registered Nurse is to provide and document clinical call center services for patients. The role will also provide education and support to patients related to the product and the self-injection technique for the product. The Bilingual Call Center Registered Nurse will follow all processes and call scripts established by the manufacturer for the program in order to meet all regulatory requirements. Acts as liaison between healthcare providers, patients and patient care advocates to answer clinical questions as designated in the product label.

Provide education on the product and the self-administration technique according to the call scripts provided by the manufacturer and the guardrails established by the manufacturer

Receive inbound phone calls and make outbound phone calls to patients

Support patients through injection training and education by setting proper expectations of treatment

Provide education and training to healthcare providers if designated by the program

Document all inbound and outbound calls and other activities within the program database

Other tasks as necessary

This position will be fully onsite for 90-120 days, with the opportunity to be hybrid after that.

Requirements

Education required:

Registered Nurse (BSN or RN); valid nursing license in Orlando

Education preferred:

BSN

Years of experience required:

2 years nursing experience combined with at least 3 years of other clinical experience.

Specific type of experience required:

Computer literacy and good keyboard skills

Knowledge of Microsoft Word Products a plus

Benefits

Competitive pay structure,

Matching 401(k) with immediate vesting,

Medical, dental, vision, life, & short-term disability insurance,

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.