Bilingual Customer Service/Call Center Representative

Job Posted 12/19/2024

Clayton Services

Houston, TX 77076

United States

Category Customer Service

Job Description

Clayton Services is searching for a Bilingual Customer Service/Call Center Representative to join a thriving company in North Houston. The Bilingual Customer Service/Call Center Representative will be responsible for being the liaison between the company's current and potential customers to resolve issues, complaints, and inquiries.

Job Type: Temp-to-Hire
Pay Rate: $15.00-$17.00/hour
Benefits: Excellent benefits are available after the successful completion of the temporary period

Bilingual Customer Service/Call Center Representative Responsibilities:

Manage large amounts of inbound and outbound calls in a timely manner
Follow scripts when handling various topics
Identify customers needs, information, and research issues to provide solutions and/or alternatives
Upsell products when presented with the opportunity
Build relations and engage customers by exceeding their expectations
Keep accurate and detailed records of all conversations in the database
Attend training to improve knowledge and performance level
Meet and exceed goals

Bilingual Customer Service/Call Center Representative Skills and Abilities:

Excellent customer service skills
Excellent communication skills
Ability to multi-task in a fast-paced work environment
Adaptable and flexible team player willing to go the extra mile
Computer proficiency

Bilingual Customer Service/Call Center Representative Education and Experience:

1-2 years in a customer support/call center role is highly preferred
Experience meeting or exceeding quotas highly desired
Experience working with a CRM system is highly desired
A minimum of a high school diploma is required
Bilingual in English and Spanish is required

Bilingual Customer Service/Call Center Representative - Lots of opportunities for overtime. Immediate need. Apply today!