Bilingual Customer Service Representative - 3 Positions Available

Job Posted 12/19/2024

The Hire Solution

Plano, TX 75086

United States

Category Customer Service

Job Description

Seeking Bilingual Portuguese Customer Service personnel needed asap for 2 immediate roles in Plano. We are working with a large US Corporate Headquarters who does business all throughout Latin America and seek candidates who:

Want to be part of a high performing, service-minded team with experience in providing excellent customer service.
Want to be recognized for providing great value to distinguished customer segments and are passionate about building our team.
Are energetic, enterprising and professional and will share in our commitment to excellence.
Greet customers warmly and ascertain problem or reason for calling
Responsible for servicing and logging high volume customer inquiries and requests in a fast-paced call center environment
Able to multi-task handling telephone calls, emails, faxes, mail and various projects assigned by management
Proactively market and enroll products to new members over the phone
Support and retain existing member relationships
Support various activities such as research charge disputes, process return mail, route voicemails, faxes and mail as needed
Maintain membership services standards. Meet performance standards including effectiveness, efficiency, attendance and quality objectives.
Support center operational and service level goals
Maintain positive attitude and professionalism at all times in what can sometimes be a stressful environment
Consistently demonstrate effective and professional handling of inbound and outbound telephone call activity.

Requirements

High school graduate with some college
1+ years customer service/call center experience
Type 50+ WPM
Excellent customer service skills.
Fluent in English and Spanish and/or Portuguese (written and verbal) required

We are not able to provide sponsorship for these roles, must be legally eligible to work in U.S. without sponsorship