Bilingual Customer Service Representative - Dallas, TX

Job Posted 12/19/2024
Agility 360
Dallas, TX 75215
United States
Category Customer Service
Job Description
Bilingual Customer Service Representative - Dallas, TX (Hybrid)

The Bilingual Customer Service Representative is responsible for fielding in-bound calls from customers or authorized third parties regarding all mortgage origination, closing, and general servicing questions. The position is also responsible for providing excellent customer service and knowledgeable responses to resolve customer concerns.

Roles & Responsibilities:
  • Compares and evaluates possible customer service solutions, and decides which to recommend to customers to best meet their needs and circumstances.
  • Timely and accurate processing of payoff statement quotes, including prepayment penalty and refund calculations.
  • Resolve mortgage research items by utilizing the servicing system.
  • Assists borrowers with late charge waiver, due date change, and other loan maintenance requests.
  • Process verifications of Mortgage for both internal and external customer.
  • Input data and verify information as it pertains to processing telephone draft payments.
  • Provide customers with information about company products and services to generate additional revenue through cross-sell/up-sell opportunities.
  • Properly document each customer interaction in the servicing system.
  • Perform loan-related mathematical equations.
  • Perform follow-up and research tasks to ensure problem resolution.
  • Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer mortgage assets.

Core Requirements:
  • Graduation from a 4-year college or university with major course work in a discipline related to the requirements of the position is preferred. A high school diploma or state accepted equivalency is required.
  • Must be able to read, speak in Spanish and English
  • Must have Excellent Vocal Communication.
  • Must have punctual excellence traits.
  • Must be Customer Resolution driven.
  • Will consider the equivalent combination of job experience.
  • Equipment and training provided.

Details:
  • Location: Hybrid (must live within 45 miles of Dallas, TX)
  • Must have access to high speed internet and reliable transportation
  • Pay: $16 - $19/hr (based on experience and shift)
  • 3 - 6 month Contract project
  • Employment is contingent on passing a background check and drug screening
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