FULLY ONSITE IN BIRMINGHAM, AL - MUST BE ABLE TO WORK 11AM-8PM MONDAY THROUGH FRIDAY, AND 1-2 SATURDAYS PER MONTH 7AM-4PM OR 8AM-5PM.
MUST BE FLUENT IN BOTH ENGLISH AND SPANISH
Rezult continues to make great strides toward enhancing the technology community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently we are searching for a Bilingual Customer Support Center Supervisor to fulfil an immediate vacancy.
Supervise, train, and develop a team of contact center bankers handling customer inquiries, complaints, disputes, and financial product services.
Key Responsibilities:
- Identify opportunities for service improvement, policy enhancement, and risk control.
- Provide regular feedback through 1:1 sessions, group coaching, and real-time guidance.
- Monitor and coach the team to exceed performance metrics.
- Boost team morale with engagement activities.
- Collaborate with leadership across departments to meet operational goals.
- Resolve customer, team, and operational issues.
- Ensure compliance with all state, federal, and banking policies.
- Support staffing and daily contact center operations.
Requirements:
- 2+ years of supervisory experience.
- 5+ years in customer service, sales, or financial services.
- 2+ years of supervisory experience.
- Must be Bilingual - English & Spanish
- Strong organizational and team-building skills.
- Integrity, cooperation, and excellent communication skills.
