Bilingual Dispute Initiation Sr. Process Specialist

Job Posted 1/16/2025

First National Bank Texas

Killeen, TX 76549

United States

Category Other

Full-Time

Job Description

Answer inbound calls and provide quality customer service
Research customer questions regarding ATM and ACH claims and assist in EFT error resolution
Provide customer service by giving accurate information about account and card transactions
Provide call completion and/or alternate options for resolving a claim
Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
Accurately complete claims forms, taking action to protect the customer and the banks interests
Make decisions on routine issues in accordance with the ATM operating procedures
Other duties as assigned

Physical Requirements:
Must be able to remain in a sitting stationary position for extended periods of time
Constantly operate a computer and other office machinery
Ability to lift up to 25 pounds

FCBI is an equal opportunity employer. Requirements High School Diploma or equivalent
At least 18 years of age
Detail oriented
Possess general PC skills and/or data entry skills
Good communication skills
Good customer service & telephone skills
Ability to function in a multi-tasking work environment
Prior call center experience preferred
Must successfully pass background investigation and drug screen according to company policy
Must be able to get along with co-workers and work effectively in a team environment

Must be bilingual in English/Spanish