Bilingual Housekeeping Inspector

Job Posted 1/29/2025

Embassy Suites

Jacksonville, FL 32256

United States

Category Construction

Job Description

The Housekeeping Inspector at Embassy Suites by Hilton Jacksonville Baymeadows is responsible for ensuring the cleanliness, order, and overall appearance of the hotel's guest rooms and public areas meet the brand's standards and expectations. The ideal candidate will have strong attention to detail, excellent communication skills, and a passion for providing exceptional customer service.

Benefits

Health, vision and dental insurance
401(k)
Vacation and Sick Pay
Paid Holidays
Employee Referral Program
Opportunities for Advancement
Hotel Discounts for you, your friends and family
Access to our Talent team to help you reach your career growth goals

SUPERVISORY RESPONSIBILITIES

This position directly oversees and supervises all positions of the department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Oversees the day-to-day operations of all front desk associates. Assigning, monitoring and reviewing progress and accuracy of work, directing efforts and providing technical guidance on complex issues. Training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies with limited or no guidance.

RESPONSIBILITIES

Manages room cleaning operations to insure methods meet company and brand standards and keeps
room cleaning deficiencies to a minimum.
Must be Bilingual (Spanish preferred)
Inspects assigned units each day, insuring that all standards are met and corrective action is taken by
attendants as required. Inspect all VIP rooms daily.
Insures all standards of operation are operating effectively such as linen & inventory control procedures,
rotation of mattresses, key control procedures, safety and security procedures, storeroom organization
and cart stocking, lost and found.
Responds promptly and follows through on guest requests in effective and friendly manner to exceed guest expectations for service.
Personally inspects rooms and public areas.
Oversees an ongoing general cleaning program with documented records for each unit.
Successfully completes daily housekeeping reports in timely manner.
Insures all housekeeping and laundry equipment is maintained in working order through communication with the Executive Housekeeper and follow-up with the maintenance department, etc.
Monitors labor for the day, insuring productivity standards remain on track.
Maintains linen and supply costs within annual budget.
Monitors and controls inventories and conducts accurate linen and supply inventory.
Insures key control procedures are followed.
Knows and teaches safety prevention rules and techniques including fire safety to minimize workers compensation claims and company liability.
Works with all departments on a regular basis to solve interdepartmental hotel operations problems, to promote excellent guest service and to promote program

ADDITIONAL DUTIES AND RESPONSIBILITIES

Maintains punctual, regular and predictable attendance.
Works collaboratively in a team environment with a spirit of cooperation.
Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with guests and coworkers and including the ability to communicate effectively and remain calm and courteous under pressure.
Respectfully takes direction from supervisor.
Complies with all safety policies, practices and procedures and reports all unsafe activities to supervisor.
Participates in proactive team efforts to achieve hotel and company goals.
Provides leadership to others through example and sharing of knowledge and skills.
Perform other duties as assigned.

QUALIFICATIONS

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat
to safety or health of employee or others. To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions

EDUCATION/EXPERIENCE

High school diploma or general education degree (GED); or one to two years related experience and/or training; or
equivalent combination of education and experience.

Language Skills:
Must be able to read, write and speak English. Must be able to read and interpret simple and complex documents,
reports, manuals and correspondence. Must be able to write simple and complex documents, reports, and
correspondence. Must be able to speak effectively with clear speech to individuals and groups.

Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Computer Skills:
Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to
compose documents, enter database information, create presentations, download forms, and preserve/backup important data.

Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

The physical demands described here are representative of those an associate encounters while performing the
essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential duties and position requirements.
The associate must frequently lift and/or move up to 10 pounds and very rarely lift and/or move up to 25
pounds. While performing the duties of this job, the associate is regularly required to stand, talk, hear and walk;
reach with hands and arms; use hands to finger, handle or feel. The associate is occasionally required to climb
or balance, stoop, kneel, crouch, or crawl, taste or smell. The associate is occasionally required to sit. The associates must be able to read, see (close, distance and peripheral vision), adjust focus and apply depth and perception vision.The work environment described here is representative of those an associate encounters while performing theessential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential duties and position requirements.While performing the duties of this job, the associate is occasionally exposed to work near moving mechanical
parts, outdoor weather conditions, fumes or airborne particles, and toxic or caustic chemicals. In rare occasions,the associate is required to work in high, precarious places, and wet or humid conditions (non-weather). The noise level in the work environment is usually moderate.

EEOC Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.