Bilingual Medical Receptionist

Job Posted 1/18/2025
Innovista LLC
Katy, TX 77449
United States
Category Administrative
Full-Time
Job Description
Do you wake up every morning inspired to solve problems and make a meaningful impact in health care? If so, we want to hear from you.

Innovista Medical Center is more than a clinic. It's a community hub. Many still feel unseen, unheard, and unsupported when seeing a health care provider. By putting our patients' needs first, we are transforming what it means to get exceptional care. We don't just treat symptoms. We focus on whole-person health-physical and mental well-being, disease prevention, and thoughtful management of chronic conditions.

Innovista Medical Center provides primary care and walk-in services for people of all ages in ten locations in Dallas and Houston.

We provide comprehensive healthcare services, including in-office lab work, vaccines, imaging, and telemedicine.

Our values help define the patient experience and how we treat each other.
  • HEARD: Our care starts with listening well to build relationships and trust.
  • UNDERSTOOD: We offer an experience recognizing every patient's history and background.
  • IN CONTROL: We provide one place for all primary care needs for the whole family.
  • ACTIVELY SUPPORTED: We ensure patients are not alone in the care process, which is much more than what happens during a visit.
  • SEEN: We honor the entirety of who each patient is and care for them at the highest level.

If you are looking for a rewarding medical career, we look forward to hearing from you!

We're thrilled to announce a dynamic opportunity for you to become an integral part of our Houston, Texas team. As an onsite contributor, you'll play a key role in pioneering a pathway toward a more streamlined and effective healthcare system.

JOB SUMMARY:

The medical receptionist will be responsible for managing the front desk operations of the clinic facility, providing a welcoming and efficient experience for our patients, visitors, and staff. Greeting and assisting patients, scheduling appointments, handling patient check-ins and check-outs, verifying insurance information, and maintaining accurate medical records. The role also involves answering phone calls, directing inquiries, processing payments, ensuring confidentiality of patient information, and supporting administrative tasks.

DUTIES AND RESPONSIBILITIES:
  • Greet and assist patients, visitors, and clients, determine their needs, and direct them to the appropriate department.
  • Schedule and manage patient appointments, ensuring efficient flow and timely service.
  • Update patient demographics, inform them of necessary documentation, and verify identification.
  • Complete and verify insurance information, privacy forms, and process co-payments, recording payment details in patient accounts.
  • Maintain and organize medical charts, reports, and correspondence, ensuring accuracy and completeness.
  • Answer phone calls, route them to the appropriate staff, and communicate patient status to the nurse-in-charge.
  • Protect patient confidentiality and adhere to security protocols for handling Protected Health Information (PHI).
  • Assist with patient flow, medical supply orders, and daily operations as needed, ensuring compliance with safety and hygiene standards.
  • Collaborate with staff, participate in meetings, and contribute to cross-departmental teamwork.
  • Ensure punctuality, professionalism, and confidentiality, and complete additional duties as assigned by the supervisor.

Requirements

  • High School Graduate or equivalent is required.
  • 1+ years of experience in the medical field is required.
  • Bilingual in English/Spanish is required.
  • Basic computer skills.
  • Customer service skills and training.

BENEFITS:

We are committed to creating a culture where everyone feels important, welcomed, and included. We demonstrate this commitment by offering a comprehensive benefits package that fosters opportunities for growth and advancement and supports the physical, mental, and financial wellbeing of our team members.

HEALTH & WELLBEING
  • A choice health coverage, including HMO and PPO, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options
  • Dental and vision coverage
  • Company-paid benefits (short- and long-term disability, employee life, and accidental death and dismemberment)
  • Employee Assistance Program
  • Bereavement Leave (full time employees for the loss of an immediate family member)
  • Paid Military Leave Benefits
  • Discounts and perks on gym memberships, shopping, travel, recreation, and more

FINANCIAL GROWTH
  • A yearly discretionary bonus
  • 401(k) with a company match
  • Credit Union Banking alternative
  • Wellness Rewards with Monetary Incentives
  • Rewarding employee referral bonuses

WORK/LIFE BALANCE
  • Flexible schedule and work from home options for numerous roles
  • Nine paid company holidays + Sick and Wellness Days + accrued PTO
  • Commuter benefits
  • Paid Parental Leave (up to 6 weeks, subject to applicable waiting period)

JOB SATISFACTION & ADVANCEMENT
  • Clear career advancement and growth pathways
  • Continuous education opportunities and financial reimbursement
  • Diversity, Equity & Inclusion Committee with various Business Resource Groups you can join
  • Company-wide socials and gatherings
  • "Dress for Your Day" policy

Benefits may be subjected to an applicable waiting period.
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