Bilingual Orthodontic Treatment Coordinator

Job Posted 2/16/2025

Cortland Dental & Braces - a Benevis company

Brockton, MA 02302

United States

Category Healthcare

Full-Time

Job Description

Overview:
Ortho Treatment Coordinator

Bilingual Orthodontic Treatment Coordinator

Cortland Dental and Braces - Brockton, MA

Full Time
Travel to New Bedford on Mondays Required (Mileage Reimbursed)
Bilingual Required (English/Spanish)
Competitive Compensation
Full Benefits
Bonus Opportunity

Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything we do. With over 3000 employees in offices across the country from clinical to support staff - we are united in our mission to create happy, healthy smiles through providing high quality dental care in a fun, compassionate environment. Are you ready to join us in creating our next million smiles? We have JUST the opportunity for you

We are actively seeking a Part-time Orthodontic Treatment Coordinator to join our team. The Ortho Treatment Coordinator (OTC) will spend time with patients seeking Orthodontic care and answer questions related to planned treatment and corresponding fees. Ensuring that patients leave well informed with all their questions answered about treatment, insurance and payment, the OTC will promote a positive patient experience. Support our mission to providing excellent dental care in the community and help us create more smiles and memorable experiences. Join a team that believes in teamwork and truly cares about their patients. Find your opportunity to make an impact:

Get out into your community participate in local events including school screenings, presentations and any opportunity to promote a positive image of us
Participate in morning huddles (hey, even ask to run one!), let your peers know how much you appreciate them, highlight great examples of customer focus, collaboration etc.
Love working with kids (they make up 70% or more of our patient base)

Responsibilities:

Presenting Orthodontic treatment plans and giving estimates of treatment costs in an effective manner
Educating and discussing the Orthodontist's treatment plan after diagnosed and reviewed by the clinical staff with the patient
Collections tracking and monitoring, and any required patient follow-up
Explain, promoting, and adhering to company payment policies and procedures
Obtaining high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options
Solicit referrals from patients post treatment while at the same time tracking satisfaction with work provided
Contact patients/guarantors the day prior or the day of the appointment regarding fees due and to confirm the appointment
Perform to the highest integrity by adhering to all government regulations, company standards, and company compliance programs
Other duties, as they would benefit the support of the Orthodontist

Qualifications:

High School Degree or GED Equivalent Required
Minimum of 1+ years working experience as an Orthodontic Treatment Coordinator in another practice is referred
Minimum of 3+ years of customer experience preferred
High level knowledge of Orthodontics and associated treatment planning preferred
Strong written and oral communication skills required
Ability to articulate techniques utilized in the Orthodontic field, treatment plan presentations and CDT codes highly preferred
Knowledge of dental insurances, service limits, PPO, Self Pay collections, and financing options preferred
Proficiency in computer usage and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.) strongly preferred
Bilingual English-Spanish required
CPR Required
DANB Cert & Radiology cert a plus
Additional certification may be required dependent on location

We Offer:

Competitive compensation
Quarterly bonuses based on Office performance
Comprehensive Benefits Package - Full-time: Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, company holidays and much more!

We value teamwork, mutual respect and cooperation. We do not practice unlawful discrimination, including harassment or tolerate it in our workplace. What do we mean by discrimination? We mean that we do not discriminate on the basis of race, color, creed, religion, sex, national origin, age, citizenship, disability, sexual orientation or any other characteristic protected by federal, state, or local law.