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Bilingual Spanish/English Customer Service Representative I, El Paso, TX
Job Posted
1/20/2025
General Dynamics Information Technology
Fairfax, VA 22037
United States
Category
Customer Service
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Job Description
Req ID: RQ192673 Type of Requisition: SCA Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: Other Job Family: SCA Skills: Answering Telephones,Call Center,Communication,Customer Service,Microsoft Office Experience: 1 + years of related experience Job Description: We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on an experienced Customer Service Representative joining our team to support customer engagement activities across the United States. At GDIT, people are our differentiator. As a Customer Service Representative supporting customer engagement center activities, you will utilize your root cause analysis and problem-solving skills to manage inbound calls. In this role, a typical day will include: + Answering incoming phone calls on behalf of client; providing accurate and appropriate information to callers + Placing outbound customer service or customer satisfaction calls, as required by client + Completing call guides; gathering and verifying required information + Attending telephone skills and program information training sessions; adheres to established levels of service + Adhering to established customer service and documentation standards within required time frames + Adhering to contact center scheduling, ensuring telephone coverage during contact center hours of operation REQUIRED QUALIFICATIONS: Ability to read, write, and speak Spanish and English fluently + High school diploma or G.E.D. + One or more years of customer service or other telephone experience + Demonstrated verbal and written communication skills + Texas residency living within a reasonable driving distance (approximately 60 miles) of our El Paso, TX facility + Ability and willingness to obtain and maintain a Public Trust + Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualify) via a wired connection + Ability and willingness to work from home via a quiet work environment free from distractions PREFERRED QUALIFICATIONS: + 1 or more years of Call center experience + Medical experience and/or medical claims knowledge + Demonstrated experience utilizing a ticketing system such as ServiceNow, InContact, or NICE WORK ENVIRONMENT: + Hours are Monday - Friday, 6:45 am - 3:15 pm MST + 100% remote WHAT GDIT CAN OFFER YOU: + An opportunity to work from the comfort of your own home + Full-flex work week to own your priorities at work and at home + 401K with company match + Comprehensive health and wellness packages + Internal mobility team dedicated to helping you own your career + Professional growth opportunities including paid education and certifications + Cutting-edge technology you can learn from + Rest and recharge with paid vacation and holidays The likely hourly rate for this position is between $15.09 - $20.41. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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