CSR: Customer Service-Billing(Bulk 3)

Job Posted 1/16/2025

ASK Staffing

Columbia, SC 29229

United States

Category Customer Service

Job Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Billing Customer Service

Location: Columbia, SC 29203

Duration: 04 Month Contract

Pay Range is $17/hr. to 18.52/hr. on W2

Job Description:

Job Responsibilities:

Assists in formulating and defining systems scope and objectives using research and basic understanding of business systems and industry requirements.
Learns to conduct business process analyses, needs assessments and cost/benefits analyses for aligning operations solutions with business initiatives.
Provides assistance in testing efforts and may provide security administration to application supported by area when the appropriate written and approved request is received.
25% Obtains a detailed understanding of the major operations and functions in effect within the areas being supported. Reviews basic system enhancements/upgrades to determine applicability of customer file modification requirements. Following clearly defined procedures, assists in facilitating timely and accurate updates to reference files based on customer requests.
25% Documents system problems and assists in their resolution. Reviews and completes various daily reports to ensure system is performing as expected.
Prepares written reports and analysis, including recommendations pertaining to system functionality and testing progress.
20% Prepares and reviews test data, test plans and test matrices for system changes. Develops test matrices to accurately reflect changes and detail expected outcome.
Executes test cases and evaluates test results for errors. Reports problems through appropriate channels and suggests corrections for a successful implementation.
15% Under the guidance of an advanced business analyst or manager, learns to define business requirements, perform tests, and may lead small projects.
10% Learns how to prepare and review data for analysis in order to evaluate the activities, performance and systems within a specific area for standards and workflow simplification.
5% Communicates with management and departmental personnel to document workflow procedures.
Assists in preparing verbal and written communication about business changes with management or other staff members. Functions as liaison between the operations testers and information systems to facilitate communications.
In addition, assists customer testers with issues that arise during projects.

Skills:

Basic knowledge of business support and systems concepts. Strong teamwork, communication and interpersonal skills. Good analytical and conceptual skills. Good organizational and problem solving abilities.
Understands how projects and implementations affect an organization and is able to link it to business processes. Required Software and Tools: Microsoft Office.
Preferred Skills and Abilities: Knowledge of procedures for the supported business unit.
Computer programming skills. Able to express basic technical/business concepts to management, peers, and the business units.
Preferred Software and Other Tools: Working knowledge of client/subsidiary systems.
Knowledge of programming languages and/or concepts. Easytrieve, DB2 or related. Work Environment: Typical office environment.

Education:

Bachelor's degree or 4 years of job related business experience.
Preferred Education: Bachelor's degree-in Computer Science, Business Administration, or other job related field.
Preferred Work Experience: 1 year-of business systems analysis, research, and customer support experience.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.