Customer Service / Order Entry

Job Posted 1/14/2025
PrideStaff
Coppell, TX 75019
United States
Category Customer Service
Job Description
Our Coppell clients are seeking a detail-oriented Order Entry & Customer Support Specialist to join our team in a fast-paced environment with constantly evolving requirements! You will be responsible for processing
customer orders accurately, managing team workflow through the group mailbox in Outlook 365, and ensuring a high level of customer satisfaction.

Compensation: $20-26/hr

This position is 100% onsite.

The ideal candidate will be able to manage multiple tasks
simultaneously while maintaining a 95% accuracy rate and turnaround times. Task switching is a critical skill in this role, as you will frequently need to adapt and transition between tasks quickly while maintaining focus and accuracy. This role also requires context-dependent application of order entry and group management responsibilities, meaning that decisions must be made based on the specific needs of each situation.

Key Responsibilities:
  • Accurately enter and process customer orders using various internal systems, ensuring all entries meet a 95% accuracy rate.
  • Manage the team workflow through the group mailbox in Outlook 365, ensuring emails are assigned to the correct team members based on task expertise and responsibilities.
  • Maintain a clear understanding of team roles to efficiently assign and track tasks, ensuring all inquiries are handled within established turnaround times.
  • Apply order entry and group management responsibilities in a context-dependent manner, assessing urgency, complexity, and priority to take appropriate action based on each situation's
  • specific needs.
  • Switch between tasks seamlessly and efficiently, handling multiple priorities and ensuring that both order entry and customer support duties are completed accurately and on time.
  • Pull information from multiple internal resources such as OneNote, Excel, and shared files to ensure accurate order entry and task assignments.
  • Take detailed notes and refer to them as needed to ensure ongoing accuracy and efficiency.
  • Collaborate with internal teams to resolve discrepancies in customer orders and handle customer support inquiries.
  • Proactively accept and apply constructive feedback to enhance performance and meet evolving expectations.
  • Demonstrate flexibility and adaptability in the approach to daily tasks, workflows, and problem-solving.
  • Prioritize and manage time effectively to meet deadlines while delivering high-quality customer support.

Required Skills and Qualifications:
  • 2+ years of experience in order entry, data entry, or customer support roles.
  • Strong proficiency in Microsoft Outlook 365, especially managing group mailboxes, and familiarity with OneNote and Excel.
  • Ability to manage a high volume of data with a 95% accuracy rate in a fast-paced environment.
  • Strong task-switching skills, with the ability to adapt to frequent changes in task priority.
  • Excellent problem-solving, critical thinking, and time-management skills.
  • Strong verbal, nonverbal, and written communication skills.
  • Ability to receive and implement constructive criticism quickly to improve accuracy and efficiency.
  • Experience with dual-monitor setups and proficiency in multitasking between software platforms.
  • Strong organizational skills and attention to detail.

Compensation / Pay Rate (Up to): $20.00 - $26.00
View Count 2