Customer Service Clerk

Job Posted 1/14/2025
City of Elizabeth City, NC
Elizabeth City, NC 27909
United States
Category Customer Service
Full-Time
Job Description
Salary: $16.02 - $23.45 Hourly

Location : Elizabeth City, NC

Job Type: Full-Time

Job Number: 118

Department: Finance-Admin & Accounting

Division: Customer Service

Opening Date: 01/07/2025

GENERAL STATEMENT OF DUTIES

The purpose of this job is to perform immediate clerical work involving customer billing and accounts. This position works under general supervision, independently developing work methods and sequences.

ESSENTIAL FUNCTIONS/TYPICAL TASKS

  • Prepares and sends invoices, purge and file records, prepares reports and monitors account for delinquent status.
  • Makes payment arrangements with delinquent customers with realistic solutions.
  • Responds to customer complaints and inquiries regarding utility bills and policies, services, collections, and connection and disconnection of service.
  • Posts payments.
  • Opens and closes utility accounts.
  • Prepares adjustments for corrections and/or transfers.
  • Prepares accounts receivable invoices and delinquent spreadsheets.
  • Reviews work orders and meter readings in accounts.
  • Performs related work as required.

KNOWLEDGE, SKILLS, AND ABILITIES

Thorough knowledge of utility billing terminology, methods, procedures and equipment. General knowledge of standard office procedures, practices and equipment. Can understand and follow oral and written directions. Able to perform mathematical computations with speed and accuracy. Skilled in the use of a variety of data entry and office equipment and some typing. Able to establish and maintain effective working relationships with associates and customers. Skilled in the operation of standard office and data entry equipment and software applications.

EDUCATION AND EXPERIENCE & SPECIAL REQUIREMENTS

Requires High School diploma or GED equivalent six (6) months of experience in customer service, billings, finance, bookkeeping; or an equivalent combination of education and experience.

The City of Elizabeth City provides outstanding compensation and benefits for its employees.

01

This position requires a high school diploma or GED equivalent. Do you meet this minimum requirement?
  • Yes
  • No

02

After reading the job description are you able to perform the essential functions of the position?
  • Yes
  • No

03

This position requires the use of Microsoft Excel. Do you have experience using Microsoft Excel?
  • Yes
  • No

04

This position requires a minimum of 1 year of experience in a customer service environment. Do you meet this requirement?
  • Yes
  • No

05

Do you have experience working on computers and data entry?
  • Yes
  • No

06

Are you currently an employee of the City of Elizabeth City?
  • Yes
  • No

07

This position requires a valid driver's license with an acceptable driving history. Do you meet this requirement?
  • Yes
  • No

Required Question
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