Customer Service Clerk

Job Posted 1/14/2025

Partners Personnel Management

Bolingbrook, IL 60490

United States

Category Customer Service

Job Description

Overview: Customer Service Representative I is responsible for communications with customers in a professional, prompt, and effective manner which includes responding to inquiries, processing orders and handling complaints. These are typically routine requests with non-routine escalated as appropriate. Within the scope of this position's responsibilities Responsibilities: This position is responsible for, but not limited to, the following: Maintains and builds upon a good working relationship with customers. Responds to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc., in a courteous, efficient and timely manner. Reports customer feedback to management, including any signs of dissatisfaction. Accurately processes all inbound and outbound paperwork in a timely manner and necessary information required for customer work-orders, checking all orders for special requests and post inventory records. This includes confirming accuracy of information, reconciling between Company and customer systems. Any discrepancies are immediately identified and resolved per established procedures. Maintains metrics, records and reports as required and ensures that inventory records are current and accurate. Prepares and maintains other records as required. Processes adjustments & produces accurate and timely invoices Participates in inventory control, arranges cycle counts and physical inventories and verifies quantities. Acts as liaison between warehouse personnel and customers to resolve problems as they occur and ensures that accurate and complete information is conveyed to all concerned. Escalates problems as necessary and follows up when applicable. Other responsibilities may include phone duties, greeting visitors, scheduling, and other clerical duties as directed by superiors or management.