CUSTOMER SERVICE CLERK

Job Posted 2/13/2025
General Trading Co.
Carlstadt, NJ 07072
United States
Category Customer Service
Job Description
General Trading is looking for an experienced Customer Service Clerk to work in the Carlstadt, NJ facility

Job Description: The Customer Service Clerk is responsible for providing customers with information and resolving issues that the customers may have with product, delivery issues, or application issues. This position required a good knowledge of the customer service policies and procedure set by company and the daily inner-workings of the company as a whole in order to assist and resolve customer issue. Problem solving, patience, communication, follow-through, and prioritizing are all essential skills of the Customer Service Clerk position.

Functions:
  • Handle inquiries and complaints from customers/drivers. Follow-up on information.
  • Maintain and update Customer information file.
  • Accurately set up new customers in system,
  • Follow-up on all new customers' first order.

Requirements:
  • High School Diploma required / Bachelors degree in business or related field a plus
  • 2 years experience in Customer Service
  • Excellent computer, research, written and oral skills
  • Bilingual English/Spanish a plus

Benefits:
  • Full Medical & Dental
  • 401(k) with 6% Company Match
  • Paid Sick, Personal & Vacation Days
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