Customer Service Clerk

Job Posted 2/14/2025
C&S Family of Companies
Tolleson, AZ 85353
United States
Category Customer Service
Job Description
null RESPONSIBILITIES: Work with retail stores regarding Distribution Center opportunities and or complaints and provide them with prompt and courteous customer service. Ensure that incoming calls are promptly routed to the appropriate department if the matter cannot be solved by the Customer Service Representative. Work with the various departments to become 99 percent proficient in problem solving and resolution to expedite addressing the immediate needs of our retail partners. Maintain pending files regarding current problems and corrective actions necessary to clear the problem. Provide management with regular reports regarding customer problems, solutions and/or follow-up being provided. Work with DC Management and clerical staff to find missing product and or deliveries and communicate back to Retail the findings, as well as any expectant delivery times regarding a specific issue. SKILLS, PHYSICAL REQUIREMENTS AND WORKING CONDITIONS: Possess good phone etiquette as well as general clerical skills such as typing/keyboarding, 10-key calculator and proofreading skills, good organizational skills and attention to detail. Good math ability and figure aptitude necessary. Previous experience with personal computer spreadsheet applications needed. Must be able to learn and operate existing Transportation Systems, such as Prospero, Omni Tracs, and Microsoft Outlook. Good communication skills, both oral and written as well as the ability to deal effectively with sensitive situations over the telephone or through written correspondence in a tactful, courteous manner. Good public relations and interpersonal skills required. Must be able to work with minimum supervision to accomplish job tasks. Work environment is characterized by normal office conditions in a temperature-controlled environment. Incumbent will spend the majority of the workday sitting at a desk or computer terminal or walking within a limited area. In some Centers, work location requires climbing stairs. Company: Albertsons Companies
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