Customer Service Coordinator (Air/Ocean Import and Export) - Japanese Bilingual Job Num: 55948

Job Posted 12/19/2024
Pasona N A, Inc.
Torrance, CA 90504
United States
Category Customer Service
Full-Time
Job Description
Customer Service Coordinator (Air/Ocean Import and Export) - Japanese Bilingual Job Num: 55948

Logistics / Import & Export

Job Description

Job Title: Customer Service Coordinator

Location: Torrance, CA

Work Location: Hybrid

Job Type: Full-time

Salary: $40K - $58K (DOE)

Ideal candidate must have related experience in air and ocean Import or Export operations.

Job Responsibilities

Support Sales:

  • Prepare and present proposals, quotes and recommend services based on customer needs.
  • Obtain rates from our vendors for competitive quotes
  • Create and maintain operational SOPs and conduct internal audit for assigned accounts, as needed.

Act as the primary point of customer contact in the assigned account:

  • Primarily responsible for providing effective customer service for all internal and external customers by utilizing in-depth knowledge of operational (import or export) processes.
  • Manage customer relationship in assigned accounts.
  • Proactively provide shipment status and notify customers of any delays regarding arrival, delivery or dispatch of shipments.
  • Prepare daily, weekly and monthly reports for the assigned accounts.
  • Ensure Standard Operating Procedures are available for each account serviced. Follow SOP in performance of all operational processes.

Coordinate timely shipments at optimal cost and to customer satisfaction:

  • Proactively ensure current pricing information is available for all shipments before making necessary bookings.
  • Co-ordinate with overseas offices, agents, customers and domestic vendors for timely shipments in assigned accounts.
  • Works with management to provide quotes for customers

Problem Resolution :

  • Address customer concerns, trouble shoot errors, provide timely feedback on service failures and follow up on escalations.
  • Review exception reports regularly, identify and resolve discrepancies.

Provide back-up support in assigned departments.

  • Performs other duties as assigned

Minimum Required Qualifications

  • High School Diploma or GED plus three to five years related experience in air and ocean Import or Export operations is required.
  • Knowledge of import /export regulations, domestic transportation modes and providers is required. An equivalent combination of education and experience may be considered.
  • Must be bilingual in English and Japanese

To apply, please send resume to .

Job Details

City: Torrance
State: CA
Job Type: Permanent Job
Salary High: 72789.00
Salary Low: 45811.00
Languages: English;Japanese
Hours of Operation: 8-5 (相談可能)
Benefits: Health Ins;Dental Ins;Vision Ins;401K

Contact Information

Job Owner: Amiri Sasaki
Job Owner Email :
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