Customer Service II Bilingual

Job Posted 1/13/2025
Collabera
Not Specified, IL
United States
Category Customer Service
Job Description
Description
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Customer Service II Bilingual

Contract: Lake County, Illinois, US

Salary Range: 22.00 - 23.00 Per Hour

Job Code: 357309

End Date: 2025-02-06
Days Left: 27 days, 2 hours left

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Summary:
  • Fluent in French and English (verbal and writing) or Spanish and English (verbal and writing)
  • Takes inbound or places outbound calls to provide information to customers.
  • Utilizes a database to retrieve customer or company information.
  • Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
  • Must demonstrate patience, tact, empathy and problem-solving skills with consistently good voice quality.
  • Can organize and handle calls with speed and accuracy.
  • Can work with complex computer applications and resource materials.

Required:
  • Candidates must be bilingual, either French/English or Spanish/English.
  • 2 - 4-year experience required.
  • Workday experience is a plus, the ticketing system is Zendesk.
  • The positions are in HR Services and are the first point of contact.
  • Can use multiple operating environments (Windows, DOS, Mainframe).
  • Required to have skills in the following: Excel and MS Word.

Pay range:
  • $21-23/Hr

Job Requirement
  • French
  • Spanish
  • CSR
  • Customer Service
  • Customer Support
  • Inbound Call
  • Outbound Call
  • Zendesk
  • Workday
  • Excel
  • MS Word
  • Documentation
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Sanjay Rawat

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