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Customer Service Optician
Job Posted
2/16/2025
Advanced Family Eyecare
Waupaca, WI 54981
United States
Category
Customer Service
Apply for Job
Full-Time
Job Description
Customer Service Optician needed
Would you love to solve problems to help people live better lives? Our team needs a driven and dedicated professional to help our patients leave our office looking stylish in their perfect new pair of glasses. You'll be helping our patients choose the right glasses for them based on their personal style, lifestyle needs, prescription, and more. This is not just some sales job, your role is to be an educator and a style consultant. This is a full-time position offering the stability of a career in healthcare, where your BRILLIANT personality can shine!
NO Experience Needed:
Prior medical office or eyecare experience is a plus, but it's certainly not required. We offer paid training to the right person with a great attitude, a helpful heart, and a love of learning!
Some of your duties will include:
- Helping people pick out frames that suit them based on the shape of their face, bridge fit, lifestyle, and prescription.
- Determining the best lens types, materials, coatings, and brands for patients' lifestyles. For example, a kid who plays basketball will need something different from someone who works on a computer all day.
- Educating first-timers on how to use and take care of their glasses
- Troubleshooting prescription issues and miscellaneous repairs
- Taking accurate measurements for all lens styles and prescriptions
- Checking new glasses for fit and making adjustments
- Billing insurance
- Consistent training for optimal career growth ( expected and offered )
- Educating patients on what their insurance and/or saving plans cover
- Keeping the optical space looking clean, neat and welcoming
- Doing inventory, ordering, sending and receiving shipments
Skills required - If these sound like you, please apply!
- You're a natural problem solver, and hearing things like "these glasses don't fit" or "I can't get used to seeing with these things" gets you pumped up to work your magic.
- You're confident in making recommendations and connecting with people quickly and easily.
- You are comfortable with technology and open to learning new applications and software, you'll harness the tools around you to make your job as easy or effortless as possible.
- Strong written and oral communication skills are a MUST, while being able to maintain a caring and professional demeanor.
- You can get along great with anybody, are full of energy and people feel charged up just being around you.
- You are attentive, detail-oriented, organized, and your work reflects all of these characteristics.
- You're known for doing what you say you're going to do -Your reputation for honesty and integrity is legendary.
- You don't know the meaning of "someone else's problem" or "that's not my job." You're always willing to jump in and help.
About Us
Advanced Family Eyecare is an established and growing practice, voted "The Best of Waupaca" 11 years and counting! Our patients' vision is our focus and we're here to support them on their personalized and unique eyecare journey.
We offer (upon eligibility):
- 401K with practice match
- PTO
- Employee Bonus
- Uniform Allowance
- In-house vision benefits
- Upbeat, professional, and compassionate working environment
If you want a career where you can literally help improve the lives of the people in your community, this is the job for you. We value your time, so we'll be back in touch with you very quickly.
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