Customer Service Representative - 2nd Shift

Job Posted 1/18/2025
XPO
Des Moines, IA 50309
United States
Category Customer Service
Job Description


What you'll need to succeed as a Customer Service Representative at XPOMinimum qualifications:
  • 2 years of customer service experience
  • Strong computer, typing and 10-key skills
  • Experience with Microsoft Office
  • Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:
    • Transportation experience
    • Excellent verbal and written communication skills About the Customer Service Representative jobPay, benefits and more:
      • Pay starts at $20.63
      • 2nd Shift, 12:00PM-8:30PM
        • Full health insurance benefits on day one
        • Life and disability insurance
        • Earn up to 13 days PTO over your first year
          • 9 paid company holidays
          • 401(k) option with company match
          • Education assistance What you'll do on a typical day:
            • Communicate and coordinate with terminal and shop locations about commercial invoicing
            • Answer and direct phone calls and/or video calls during set work hours
            • Recognize and resolve documentation errors
            • Perform general clerical duties as assigned, including filing, data entry and billing
            • Review billing statements for accuracy and process for payment
            • Resolve invoice matching issues within the AP system Customer Service Representatives are required to:
              • Walk and/or stand for extended periods in a climate-controlled office environment About XPOXPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statement here.

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