Customer Service Representative - Bilingual (English/Spanish)

Job Posted 12/19/2024
APOYO FINANCIERO INC
Oakland, CA 94601
United States
Category Customer Service
Full-Time
Job Description
Job Details

Level
Entry

Job Location
OAKLAND - OAKLAND, CA

Remote Type
N/A

Position Type
Full Time

Education Level
Undisclosed

Salary Range
$19.00 - $20.00

Travel Percentage
Undisclosed

Job Shift
Undisclosed

Job Category
Customer Service

Description

Apoyo Financiero Inc. is a rapid-growth company serving under-banked communities. With over thirty offices our goal is to improve the lives of our clients, employees and communities we serve. We are highly passionate about providing the highest quality customer service to our clients and fellow team members.

Responsibilities:
  • Marketing and Sales - Make our company known, sell our product and get prospects in influence of the branch.
  • Exceptional customer service - actively and genuinely listen to our customers' needs.
  • Loan processes - specific knowledge about lending products and financing, also Credit history analysis.
  • Collection activities - monitor accounts to identify outstanding debts, take actions to encourage timely debt payments, and update account status and collection efforts. Process payments and cash register balancing.

Qualifications:
  • Passionate for Sales (computer, numeric and excellent customer service skills).
  • Superior verbal and written skills in English and Spanish are a must.
  • High integrity, responsiveness, professionalism, work under pressure, positive attitude and ability to adapt to changes.
  • Over one year of full-time, work experience: Sales experience (e.g. positions with sales goals).
  • Valid driver's license.

Benefits:

• Provide team members the opportunity to grow within the company.

• Offer a competitive salary and a generous Medical Benefit Package (medical, dental, vision, life insurance, 401K retirement plan.

• Offer other benefits such as paid training, nine paid holidays, nine paid sick days, three paid bereavement days for direct family members, and vacation days.

• Live the values which characterize our culture as a stable company and in constant growth.
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