Customer Service Representative - Bilingual

Job Posted 12/19/2024
Codeforce360
Troy, MI 48084
United States
Category Customer Service
Job Description
Roles & Responsibilities
  • Use SAP system to enter & process customer orders for assigned customer accounts.
  • Enter orders timely & accurately to ensure data correctly reflects customer requirements and expectations.
  • Manage customer expectations and exercise timely communication practices.
  • Ensure critical information is communicated to internal and external customers.
  • Drive issue resolution with both internal and external customers.
  • Bachelor's Degree in business or communications preferred.
  • 3+ years of experience in customer service role with focus on logistics and delivery.
  • Strong problem solving and analytical skills.
  • Great work ethic with excellent organizational skills.
  • Experience using both languages in a professional capacity is preferred.
  • Exceptional verbal communication skills in both specified languages.
  • Ability to communicate effectively both verbally and in writing, Ability to multi-task.
  • ERP Experience, preferred (Salesforce and SAP experience, a plus)
  • Experience with customer EDI, Vendor ASN's and a Direct Ship Value Stream

Minimum Qualifications

Bachelor's Degree in business or communications preferred.
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