Customs Customer Service Representative

Job Posted 1/14/2025
PPC Logistics
Oakland, CA 94607
United States
Category Customer Service
Job Description
SUMMARY / OBJECTIVE:

Represent PCC Logistics in a professional manner to our customers, vendors, Broker Community (BC), Customs and Border Protection (CBP) staff and public. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Facility Manager.

DUTIES AND RESPONSIBILITIES:
  • Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
  • Processes and inputs all customer orders
  • Coordinates special and last-minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
  • Provides follow up with other departments to ensure service standards are being met
  • Assures proper invoicing of accounts by verifying computer generated invoices
  • Prepares shipping and tracing information to customers as required
  • Communicates customer feedback to management including any signs of dissatisfaction
  • Communicates with brokers on availability and flow of their container while under Exam.
  • Works with CBP to expedite and assure all paperwork and necessary releases are obtained before invoicing and releasing containers
  • Acts as a liaison between the warehouse, customer and CBP regarding invoicing and credit changes
  • Oversees all paperwork associated with orders and maintain the corresponding files
  • Maintains current and accurate procedure manual, which details the processing requirements for each Customs container
  • Inputting new containers into the system and creating files when container reports are received from Customs. Emailing the brokers (if known) and steamship lines with courtesy alerts
  • Checking container availability at the terminals
  • Updating trucker SCAC codes with the terminals and dispatching containers upon availability
  • Ensuring proper documents are received prior to pick up and after Customs release
  • Interacting in a good working relationship with Customs Officers
  • Assisting outside truckers with pickups or drop offs
  • Updating the system and Customs pending lists when paperwork is received from the warehouse
  • Creating EIRs (Equipment Interchange Release) for all containers picked up by PCC
  • Handling cargo manipulations, seizures, re-exports and destructions as required by CBP
  • Obtain proper paperwork and authorization to complete the above designations.
  • Collecting and verifying payment and all necessary documents prior to releasing containers
  • Perform all other duties and projects that may be assigned
  • Complete close out files to be in compliant with CBP contract

EDUCATION, WORK EXPERIENCE AND SKILLS:
  • HS diploma or equivalent required
  • Strong computer knowledge including MS Office application
  • Familiarity with 10-key
  • Excellent oral and written communication skills
  • Excellent customer service skills
  • Ability and availability to work irregular or extended hours including night, weekends and potentially holidays as needed

Other details
  • Pay Type Hourly
  • Min Hiring Rate $27.00
  • Max Hiring Rate $31.00
  • Travel Required No
  • Job Start Date Friday, January 3, 2025

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