Full Time & Part Time Lobby Customer Service Representative

Job Posted 1/20/2025
City and County of Denver
Denver, CO 80285
United States
Category Customer Service
Job Description
About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

NOTE: We are hiring for multiple positions. The positions are Unlimited (no end date) and Oncall (Part- Time). Further details will be discussed at the time of interview.

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is posted, however our target hiring range is $22.01-$26.84 . We also offer generous benefits for full-time employees which include but are not limited to:
  • A guaranteed life-long monthly pension, once vested after 5 years of service
  • 457B Retirement Plan
  • 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
  • Competitive medical, dental and vision plans effective within 1 month of start date

Oncall positions are part-time, hourly roles. Oncall employees will work no more than 39 hours per week. Oncall employees are eligible to enroll in the City and County of Denver's 457b retirement plan. Oncall employees are not eligible for other additional benefits. On-call positions may have routine or variable work schedules.

Location

In this position you can expect to work on site, 5 days per week. The primary locations for this position are listed below:
  • Denver Human Services Welcome Center (2929 W. 10th Ave, Denver, CO, 80204)
  • Rocky Mt. Human Services (9900 E Iliff Ave, Denver, CO 80231)
  • St Francis Center (2323 Curtis Street, Denver, CO, 80205
  • Richard T. Castro Human Services Center (1200 N. Federal Blvd
  • Denver Human Services East (3815 Steele St. Denver, CO 80205)
  • Arie P. Taylor Municipal Center (4685 Peoria St. Denver, CO 80239)
  • Federico F. Peña Southwest Family Health Center (1339 S Federal Blvd)
  • Families Forward Resource Center (1200 E 47th Avenue Suite 400)

What You'll Do

Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food assistance, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we'd love to work with you!

About our Assistance Programs

The dedicated staff at Denver Human Services (DHS) are here to listen and advise, helping people apply for public assistance programs. We can provide information about food assistance and financial assistance, as well as help for veterans and those who need long term care. DHS provides a range of other services, including help with transitional housing, medical assistance, and heating costs.

Denver Human Services is seeking dynamic Lobby Customer Service Representatives for the Family and Adult Assistance Division at our Welcome Center and our Neighborhood Resource Sites.

Specifically, as the Lobby Customer Service Representative you will:
  • Provide professional and respectful customer service when working with internal and external customers
  • Gain general knowledge to provide responses to customer questions at the lobby window
  • Complete accurate data entry of new applications for food, cash, and medical benefits
  • Issue electronic benefit cards (EBT) or may be assigned to perform (EBT) destruction

About You

What You'll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:
  • A proven ability to make a difference through engaging customers with a solution-oriented approach
  • Have a passion for working in community and exhibit a strong desire to work with vulnerable, at-risk populations
  • Proven success in working in a fast-paced environment, adhering to quick turnaround times, and executing accurate follow up and follow through
  • Bilingual skills and is and able read, write, and speak proficiently
  • Strong Microsoft Office skills (Outlook, Word, Excel)
  • NOTE: This position is NOT a clerical position. It is a HIGH VOLUME customer service position

Required Minimum Qualifications
  • Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
  • Experience Requirement: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III)
  • Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement
  • Licensure & Certification: None

Application Deadline

This position is expected to stay open until January 30th, 2024. Please submit your application as soon as possible and no later than January 30th, 2024, at 11:59pm to ensure consideration.

This position requires an online assessment or test. Once you complete your application, if you meet the qualification for the position, you will receive an email from with a link to the assessment or test. We recommend that you add to your safe sender list. If you do not receive the email within 30 minutes of applying, please contact .

About Everything Else

Job Profile
CC1503 Administrative Support Assistant IV
To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type
Unlimited

Position Salary Range
$22.01 - $33.02

Starting Pay
Our target hiring range is $22.01-$26.84

Agency
Denver Human Services

Assessment Requirement
Administrative Professional

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact with three business days' notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.
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