Hybrid Pharmacy Operations Customer Service - $18.75/hr

Job Posted 2/16/2025

Professional Staffing Group

Hingham, MA 02043

United States

Category Customer Service

Pay

$18.75 to $18.75 Per Hour

Job Description

Hybrid Pharmacy Operations Customer Service - $18.75/hr

What's in it for you:

Pay of $18.75 hour
High potential for extension
Hybrid Set up once done with 1 month training

Responsibilities:

Process incoming faxes from healthcare providers (doctors, hospitals, pharmacies) regarding patient prescriptions
Review and confirm the accuracy of information, reaching out to providers to obtain missing details (e.g., patient's date of birth, medication dosage)
Input prescription information into the system for approval or denial
Shift to phone-based support after mastering fax processing, handling around 20 inbound calls per day

Requirements:

6+ months of customer service experience (call center experience preferred)
Comfortable with phone calls (inbound and outbound)
Willingness to learn health insurance terminology and processes
Strong attention to detail and follow-through

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ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.