Pediatrics-Orthodontics Referral Specialist/Patient Coordinator - Bilingual

Job Posted 10/14/2024

Choice Healthcare Services

Redding, CA 96001

United States

Category Healthcare

Full-Time

Job Description

Overview:
Pediatrics-Orthodontics Referral Specialst/Patient Coordator - Bilingual in Spanish

Summary: We are seeking a highly skilled Pedo-Ortho Referral Specialist/Patient Coordinator to join our team. This individual will be responsible for maintaining both pediatric and orthodontic patients, as it pertains to orthodontia, and will be responsible for accessing eligibility reports, call parents, educating parents on orthodontic evaluations, greeting patients in pediatric clinics, and scheduling patients for their orthodontic consultation. The ideal candidate will have ha strong background in both pediatric dentistry and orthodontics and possess excellent communication and organizational skills. Primary responsibilities include qualifying and scheduling patients for complimentary orthodontic evaluations.

Pay Range: $18.00-$22.00/hour (Based on experience)

At CHOICE Healthcare Services, our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.

What we provide to you as a CHOICE teammate:

Care for your wellbeing and work-life balance

Professional and personal growth

Experienced leadership support

Fun and supportive team dynamic with events and celebrations

Excellent compensation and comprehensive benefit package

Responsibilities:
Essential Duties and Responsibilities: include the following. Other duties may be assigned.

PEDO ORTHO SPECIALIST INITIATIVES

Coordinating both pediatric and orthodontic patients

Obtain reports and analyze patient data

Promote our dental practices by directly engaging with patients and referral partners in the communities in which we serve to increase community awareness of our services and generate new patient leads.

As a Pedo Ortho Specialist, exemplify and embody CHOICE standards.

Develop knowledge and understanding of underserved community health and dental health issues in target populations.

Seek and engage families and individuals to educate and inform them on the importance of orthodontic dental care at Children's CHOICE Healthcare Services.

Respond to requests for information about our company, services, and basic dental information to engage, educate and empower patients to schedule appointments at our clinics.

Complete ad hoc projects per needs of management and team.

Support orthodontic growth goals for new patient appointments by:Obtaining data from reports to identify qualified patients

Greeting qualified patients at their pediatric appointment and schedule orthodontic consultations

Engage with parents via phone and in person to educate on the importance of orthodontia care and to schedule complimentary orthodontic exams.

Scheduling pediatric patients for orthodontic exams.

Follow up with patients who are not ready to schedule, or have postponed scheduling their orthodontic exam.

Directly engaging potential new orthodontic patients and scheduling consultation appointments or gathering information for follow-up.

Ensuring that monthly appointment goals are met as set by Ortho Manager to support operational growth targets.

Collaborate with both the pediatric and orthodontic teams to provide comprehensive care to patients.

Maintain accurate patient records and schedules

Attend both pediatric and orthodontic huddles

Understand and comply with ethical, legal and regulatory requirements applicable to industry.

Collaborate with clinic teams for existing and new patient conversion efforts.

Ensure high customer satisfaction by providing quality service to customers while upholding and demonstrating company values.

PATIENT COORDINATOR INITIATIVES

Collect and process payments

When we receive authorizations back in the mail imports and calls parents

Schedules treatment appointments and recall appointments

Confirms treatment appointments

Takes calls throughout the day

Process No Show Reports

Schedules patients from ASAP List

Checks patients in and out

Verifies info on file

Verifies eligibility with insurance

Calls patients when past 10 mins

Confirms observation appointments

Schedules observation appointments

Works on daily sign in sheet

Scans in NPP, and enters it in the system

Qualifications:
Education and/or Experience:

High school diploma or equivalent

6+ months of healthcare/dental front office experience is preferred

Demonstrated experience and success in customer service.

Bilingual in Spanish is required