Safety Consultant (Bilingual)

Job Posted 12/19/2024
Marsh & McLennan Companies, Inc.
Schaumburg, IL 60196
United States
Category Customer Service
Job Description
About Marsh McLennan Agency Midwest Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment. The Safety Consultant applies their risk management expertise to promote and improve clients' safety culture through on-site safety inspections, written safety programs and safety training presentations. They work directly with clients to assess and mitigate their safety risks and exposure through preventative, proactive policies and procedures. SAFETY Provides safety consultation for assigned clients Conducts on-site safety inspections at various client locations Conducts periodic safety training in areas of proficiency as requested by clients and producers Prepares and submits activity reports in agency management system Assists with OSHA compliance Updates and informs production team with timely information regarding client service Attends risk management, quality assurance and safety meetings Reviews and develops written safety programs for various operations related to client Provides risk management services and marketing information to potential and current clients Executes proposals for assigned clients for safety services to assist with achieving department revenue goals Provides services that are credibly calculated to increase client value EXECUTION OF CLIENT SERVICE Works with Producer and/or Account Executives, service team, carriers and other internal departments to plan, execute and track customized service strategy for each client, designed to create measurable value and efficiencies in their businesses Advises the creation of proposals to support clients in making decisions about safety services Builds personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone, email and in-person meetings Consults with and enacts client decisions on access to portal by their staff Leverages insurance knowledge and communication skills to explain coverage terms and other items to clients as needed Works with internal departments to ensure cohesiveness and timeliness of service execution and creates report of service plan execution through commitment report Takes an enterprise-wide approach to client service by collaborating with other service teams to create a cohesive client service experience Manages time effectively to prioritize workload, client service requests and service parameters on business processes Proactively communicates with clients regarding safety related matters and communicates important issues back to Producers and/or Account Executives DATA AND PROCESS INTEGRITY Consistently follows service workflows and appropriately engages internal resources such as process support team, procedure manuals and reporting tools to ensure efficiency and accuracy of execution Accurately maintains complete client files including clear documentation of account detail in agency management systems including activities and attachments Achieves desired levels of data completeness and process integrity by consistently meeting activity timelines, quality metrics and goals PEER RELATIONSHIPS Provides updates and communicates issues to service team regarding account renewals, service needs and service platform Assists with requests from other Safety team members as needed Communicates effectively with team members and provides timely and complete information to allow them to establish positive client relationships and efficiently manage their processes and workload Develops successful and effective working relationships with Producers, Account Executives, service team members, managers, carriers and members of other departments REQUIRED: Upon hire, Producers License for Fire/Casualty or Life/Health, as appropriate for role Proficient in Microsoft Office Suite Ability to travel 75% of the time Bilingual in English and Spanish Home office work area and high speed internet capability Strong written and oral communication skills Strong presentation skills PREFERRED: 2+ years of safety related experience BS in Occupational Safety, Industrial Technology or related discipline ARM, ASP or CSP designations or working towards the same A Great Place to Work. A Great Place to Perk. Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include: Medical, dental, vision, 401K benefits and more The flexibility to work at home or an office A paid day off to volunteer and company-organized volunteer events Up to $1,000 per year in matching charitable donations Up to $750 per year in wellness rewards A company-wide mentality that you can never appreciate your co-workers too much Who You Are is Who We Are MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.
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