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Secret Service Desk Admin - Remote
Job Posted
1/20/2025
Insight Global
Fairfax, VA 22032
United States
Category
Administrative
Apply for Job
Remote
Job Description
We are seeking a Service Desk Admin to provide Tier I phone support and troubleshooting in compliance with established policies/procedures. Provide supplemental hands-on desk-side support when required. Meet contractual Service Level Agreements (SLAs) regarding speed to answer, first call resolution, abandonment rate, and customer satisfaction. Create, update, and track service requests/incidents within the ticketing system, and assist with maintaining/updating support documentation. Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with tools such as MS Office and Windows 10.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Required Skills & Experience
- Secret Clearance
- Ability to obtain and pass a DEA Suitability Clearance
- 2+ years IT experience providing remote support
- Excellent verbal and written communication skills
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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