This position is responsible for timely input of Special Care Insurance Policies (SCIP) documentation and providing excellent customer service at all times.
- Ensure applications are complete and include the form numbers.
- Listen to phone applications for errors and assist with corrections.
- Obtain missing information on applications from long term care facilities, responsible party or inside sales.
- Code applications for Group Number, Account Number, Plan Codes and effective date.
- Confirm agent/marketing coding through our system and document on spreadsheet.
- Correctly enter applications into system in a timely manner.
- Process refund requests, address changes and revise/send out premium bills that are incorrect.
- Send monthly census/aging to all facilities.
- Maintain monthly and weekly reporting.
- Scan, file and documentation of facility information sheets and other documents as needed.
- Maintain telephone communication system (switchboard).
- Greet customers and clients when calling or visiting the corporate office.
- Maintain and monitor coporate lobby.
- Distribute overnight voicemail messages.
- Receive all incoming deliveries and sign.
- Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
- Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
- Reacts positively to change and performs other duties as assigned.
- High school diploma or GED required
- Exhibits strong customer service and follow up skills.
- Excellent communication skills, both written and verbal.
- Must have strong data entry skills with high level of accuracy.
- Must be detail-oriented and self-motivated.
- 2-4 years administrative experience.
- Advanced working knowledge of Word, Excel, Microsoft Outlook, Genelco Group Plus
- Must have excellent organizational, analytical and problem-solving skills.
We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.
We are an equal opportunity employer.
