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Specialist, Customer Service
Job Posted
1/14/2025
Stryker
Tampa, FL 33603
United States
Category
Customer Service
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Job Description
We are excited to be named one of the World's Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits. (\_USStrykerEmployeebenefits/USStrykerEmployeebenefits.pdf) What you will do- + Handle escalated issues as a support mechanism for regional Account Services team + Lead process improvement projects to improve efficiency with regional team + Train new employees + Participate in cross-functional meetings and huddles + Communicate with internal and external customers to ensure all of their needs are understood and addressed + Build strong customer relationships to quickly collect purchase orders and resolve customer requests + Coordinate the shipment of parts in order to meet customer, sales, and operations inventory needs + Collaborate with internal departments such as sales, inventory management, distribution, accounts receivable, and master data to ensure customer requests are appropriately fulfilled + Responsible for order entry accuracy as the front line for data entry + Research problems or questions from customers, sales, finance, accounts receivable, or operations personnel + Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met + Able to routinely make decisions which may affect immediate operation and have a division-wide impact + Provide phone and email support for inquiries from internaland external customers including price and product availability information + Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships + Process all work in accordance with relevant working practices and standard operating procedures + Provide feedback and suggestions to improve service levels, internal processes and customer support methodology + Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment + Provide support beyond standard hours as needed if call volume and/or workload require additional time + Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken + Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing + Prepare product or service reports by collecting and analyzing customer information + Coordinate sequence and release of back orders according to stock availability + Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes. What you need- + 5+ years of customer or account management experience - required + High School diploma - required + Bachelor's Degree or equivalent work experience - preferred Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
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